Who we are
Last Updated: November 2025 At Lambent Auto Care, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe and transparent experience when you interact with us — whether online, over the phone, or in person. This Privacy Policy explains how we collect, use, and safeguard your information. By using our website, booking our services, or purchasing our products, you agree to the terms described below.
Information We Collect
We may collect the following types of information from you:
Personal Details: Name, phone number, email address, and address (for bookings, inquiries, or communication).
Vehicle Information: Model, registration number, and service details for accurate scheduling and documentation.
Payment Information: Billing details and payment confirmation data (we do not store your card or UPI credentials).
Website Data: IP address, device type, browser information, and activity logs for analytics and performance improvement.
2. How We Use Your Information
Your information is used solely to enhance your experience with Lambent Auto Care, including:
Scheduling and managing your service appointments.
Sending service confirmations, reminders, or follow-up messages.
Processing payments and invoices.
Providing updates, offers, or promotional content (only with your consent).
Improving our website performance and customer service.
We do not sell, rent, or trade your personal information with third parties.
Data Protection
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or loss.
All information shared with us is stored securely and accessed only by authorised personnel.
Sharing of Information
We may share limited information with:
Trusted service partners (like payment gateways or courier services) are only to complete your transactions.
Government or legal authorities, if required by law or regulation.
We do not disclose personal data for marketing or profit purposes.
Cookies & Tracking Technologies
Our website may use cookies to improve your browsing experience and personalise content. You can choose to disable cookies in your browser settings; however, this may affect certain website functions.
Communication & Promotions
By providing your contact details, you consent to receive service updates, offers, and promotional messages from Lambent Auto Care via SMS, email, or WhatsApp.
You can opt out of promotional communications anytime by replying “STOP” or contacting our support team.
Data Retention
We retain your information only for as long as necessary to fulfil the purpose it was collected for — such as service history, billing, or legal requirements.
Your Rights
You have the right to:
Access or request a copy of your personal data.
Update or correct your information.
Withdraw consent for promotional communications.
Request deletion of your data (subject to legal and service record requirements).
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites or payment gateways. Lambent Auto Care is not responsible for the privacy practices or content of these external websites.
Updates to This Policy
We may update this Privacy Policy periodically to reflect new practices or legal obligations. Any changes will be posted on this page with an updated date.
If you have any questions, concerns, or complaints regarding our Privacy Policy or data handling practices, please reach out to us:
Lambent Auto Care
[ +91 86044 34104 ]
[ lambentautocare@gmail.com ]
[ lambentautocare.in ]
